WELCOME TO YOUR HOW-TO HUB
Get confident using the app and navigating your swim lessons — everything you need is right here in one place.
Scroll down to watch the videos.
How to Log In & Access Your Account
Watch this quick guide to learn how to log in to your Swim Factory app account in just a few taps.
How to Book a Make-Up Lesson
Missed a class? No worries! This video shows you how to easily schedule a make-up lesson using the Swim Factory app.
How to Record a Future Absence
Planning time off? Watch this quick guide to record an upcoming absence through the app — it only takes a tap!
How to Check Notifications
Never miss an update! This short video shows you how to check important alerts and messages inside the app.
How to View Enrolments
Learn how to view all your active swim class enrollments right inside the app — anytime, anywhere.
View News & Announcements
Find the latest updates from The Swim Factory, including schedule changes and important notices — all in one place inside the app.
How to Add or Update Your Payment Details
Learn how to easily add or update your payment details in the Swim Factory app to keep your account up to date.
How to Purchase a Gift Certificate
Discover how to purchase a gift certificate through the Swim Factory app — perfect for gifting swim lessons!
How to Make a Payment
Learn how to quickly and securely make a payment for your swim classes using the Swim Factory app.
We’re adding more helpful videos soon to make things even easier for you!
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CONTACT US
(07) 3543 3377
[email protected]
LOCATIONS
Orion Springfield Central – 1 Main Street, Springfield Central QLD 4300
Ipswich – 1 Martin Street, Woodend, Ipswich QLD 4305
Spring Mountain – 509 Grande Ave, Spring Mountain QLD 4300
Plainland – 12 Burdekin St, Plainland QLD 4341
Ripley – 8 Binnies Rd, Ripley QLD 4306 (Behind Starbucks)
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